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| OUR END – TO – END TRAINING SOLUTIONS - ASSOCIATE TRAINING PROGRAMS |
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| Accent Neutralisation Level 01 |
Accent Neutralisation Level 02 |
| Introduction to IPA |
Sentence Stress |
| Vowel / Consonant Sounds |
Weak Forms |
| Syllable Stress |
Linking |
| Intonation (Questions) |
Intrusion |
| Pacing & Pausing |
Assimilation |
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Intonation (Sentences) |
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Listening & Comprehension
(Different Accents) |
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| Grammar Level 01 |
Grammar Level 02 |
| Sentence Structure |
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Types of Sentences |
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Subject and Predicate |
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| Tenses |
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Introduction to Tenses |
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Present |
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Present Continuous |
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Past |
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Past Continuous |
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Present Perfect |
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Present Perfect Continuous |
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Past Perfect |
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Past Perfect Continuous |
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Future |
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Future Continuous |
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| Parts of Speech |
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Nouns |
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Verbs |
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Adjectives |
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Prepositions |
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| Articles |
| Subject Verb Agreement |
| Active and Passive Voice |
| Modifiers |
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| ASSOCIATE TRAINING PROGRAMS |
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| Business Communication |
Culture |
| Verbal - Customer Service |
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Communication Process |
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Rapport Building |
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Listening Basics |
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Responding Behaviours |
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Questioning Skills |
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| UK / US |
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Geography, Climate,Weather, Counties/States |
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History |
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Politics |
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Holidays |
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Places Of Interest |
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Food |
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Sports |
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Entertainment |
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Education |
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Banking / Finance / Health Care / Insurance / Taxation (Customized According To Process) |
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Business Idioms |
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| Verbal – Telephone Etiquette |
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Components of Telephone Etiquette |
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Call Flow Process |
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Pass It Along |
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Role Plays |
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| Written – Email Etiquette |
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Effective Email |
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Responding To Another Email |
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Email Checklist |
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| Written – Business English |
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Punctuation |
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Letters |
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Faxes |
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Memos |
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| SUPERVISORY TRAINING |
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| T1 – Team Leading Skills |
T2 – Getting The Work Done |
| Developing Yourself |
Planning & Organising Team Work |
| Organising Yourself |
Identifying & Reducing Risks To
Health & Safety |
| Dealing With Problems |
Using Resources Efficiently |
| Valuing Diversity |
Monitoring The Teams Work |
| Dealing With Conflict |
Fulfilling Customer Requirements |
| Continuous Improvement |
Organising The Teams Resources |
| Dealing With Change |
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| T3 – Leading People In Teams |
T4 – Communicating With People |
| The Role Of The Team Leader |
Effective Communication |
| Organising Yourself |
Briefing The Team |
| Team Structures |
Using Information For Action |
| Motivating The Team |
Maintaining Information Systems |
| Developing The Team |
Working With People Outside The Team |
| Coaching |
Self Managed Teams |
| Integrating New Team Members |
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| Maintaining Discipline |
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| Leading The Team Lawfully |
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| MANAGERIAL TRAINING |
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| T1 – Team Leading Skills |
T2 – Getting The Work Done |
| Project Team Fundamentals |
Essential Leadership Skills For
Project Managers |
| Influencing Skills For Project Managers |
Developing The Project Team |
| Executing The Project |
Stakeholder Management |
| Develop A Personalized Action Plan |
(course directory available) |
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| TRAIN THE TRAINER |
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| Modules Development |
Training Methodologies |
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Calibration Of Evaluation Formats |
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PPP & ARC Methodology |
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Lesson Planning / Board Planning |
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Concept Checking |
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Elicitation |
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Kolbe’s Learning Cycle |
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Adult Learners |
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Multiple Intelligence Theory |
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| Formats |
Module Development |
Audit Mechanism |
| Assessments |
Language Skills |
Initial Audit Conducted |
| Audit |
Communication Skills – Verbal & Written |
Audit After 2 Months |
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Culture – UK & US |
Written & Verbal Tests |
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Customization Of Specific Modules
With Process Specific Information |
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Revision Of Modules After 6 Months |
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